Cancellation & Refund Policy

Cancelling

Cancel at any time in Account → Billing → "Cancel plan". Your plan stays active until the end of the period you already paid for; it is not renewed and nothing further is charged. You can undo the cancellation up to the last day of the period.

Cancelling does not delete your account. Files above the free-plan limits are removed after the free-plan retention period once the paid period ends.

Changing plan instead of cancelling: a cheaper plan starts when the period you paid for ends — you keep the current plan until then, nothing is charged for the change and nothing is refunded. A more expensive plan starts at once for the price difference for the days left. A subscription cannot be paused.

Failed renewals: if an automatic renewal charge is declined, we email you and retry it after 1, 3 and 7 days; the status is shown in Account → Billing and your plan keeps working while we retry. If no payment succeeds, automatic renewal is switched off and the account moves to the free plan — nothing is charged afterwards. You can pay with another card at any time before then.

If a plan has no card saved for automatic renewal, we email you a few days before the paid period ends; unless you pay for the next period, the account moves to the free plan on that date.

Refunds

Refunds go back to the original payment method within 10 business days of approval. To request one, email support@getstow.dev.gettorrent.cloud from your account email with the payment reference (Account → Billing → Payments, also in the receipt we emailed you).

• 14-day guarantee on a first paid plan: if you are not happy within 14 days of your first payment, write to support and we refund it in full — no questions asked, provided the account has not breached the Acceptable Use Policy.
• Renewals: a renewal charged by automatic renewal is refunded in full if you ask within 7 days and have not used the service in the new period beyond the free-plan limits.
• Service failure: if the service is unavailable for more than 48 consecutive hours because of us, you can request a pro-rated refund for the affected period.
• Plan reduced by us during a paid period: pro-rated refund for the remainder of that period on request.
• Accounts terminated for breach of the Terms or the Acceptable Use Policy are not refunded.

Trials and the free plan

The trial and the free plan never charge anything, so there is nothing to refund. A trial ends automatically; you are not charged unless you choose a paid plan.