Privacy Policy

What we collect

• Account data: email address, display name, language, sign-in method (password or Google), plan and billing status.
• Service data: the torrents, links and files you add, their names, sizes and states, tags and catalogue metadata (titles, posters) we resolve for them.
• Technical data: IP address, browser and device information, timestamps of sign-ins and API calls, error logs. Kept for security and abuse prevention.
• Billing data: a record of each payment (date, amount, plan, the payment processor’s reference and its answer) and the masked number and brand of the saved card. Full card data is handled only by our payment processor and never reaches our servers.
• Support data: messages you send us through the contact form or support email.

Why we use it

• to provide the service (fetch, store, stream and deliver your files);
• to bill you and to prevent fraud and abuse;
• to send transactional emails (verification, trial and plan-expiry reminders, download complete, payment receipts and declined-payment notices) — marketing emails only with your consent;
• to comply with legal obligations, including content-policy enforcement.

Who sees it

Our hosting providers, our payment processor, our identity provider (sign-in) and our email provider process data on our behalf under contract. Catalogue metadata lookups send only the cleaned release title (never your identity) to the catalogue provider. We disclose personal data to authorities only when legally required.

Your files are private: no other user, and no automated system other than the content-policy scanner, has access to them.

Retention

Account data is kept while the account exists and for 30 days after deletion. Files are deleted when you remove them, when the free-plan retention expires, or 30 days after account closure. Technical logs are kept for 90 days. Payment records are kept as long as tax law requires.

Your rights

You can access, correct, export or delete your data from the account pages or by writing to support@getstow.dev.gettorrent.cloud. Where GDPR or similar laws apply you also have the right to object, to restrict processing and to complain to your supervisory authority.

Cookies

We use strictly necessary cookies only: the session cookies that keep you signed in and a preference cookie for language. There are no advertising or cross-site tracking cookies.